Friday, 5 March 2010

French customer service

Maya Angelou : 'I've learned that every day you should reach out and touch someone, people love a warm hug or just a friendly pat on the back'

Or maybe even a smile would be good.

Today was my first visit to our local supermarket which has this week changed from being an Intermarche to a Carrefour. (Without announcing it to anyone, just shut for the first three days of this week and then reopening as something else. It was only because I asked why the shelves were so empty last week that someone told me they would be shut.)

As you would expect, the shop was full of people wandering about being irritated that their usual purchases were no longer on the shelves and having to make new decisions for every single thing - or maybe that was just me :-)

But oh for a smiley face on the staff. Oh for a Sainsbury's suit who had been round telling the staff to be helpful and apologetic and smiley.


  1. Goodness, no! The staff are fed up about the changes and see no reason to hide it,let alone help the customer.

  2. Ha ha I know, I know. We watched Grumpy Old Women on telly last night, one of the items was about how abysmal Saturday Girls are - even though the contributors had all been one once. And today the whole shop was stocked with them! All extra, all grumpy. :-)